Once the policy is surrendered, the policyholder and the insured will lose the coverage provided by the policy and under no circumstance can the policy be reinstateed and/or restored. Additionally, it may not be possible to obtain similar coverage in the future under the same terms.
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FAQs & Important NotesWhen the policy surrender, the policyholder is required to provide valid identification documents. If the policyholder holds a Hong Kong permanent resident identity card, a Macau permanent resident identity card, or a Chinese identity card, they can log in to the OneService APP to verify/update their documents. For other types of identity documents, a copy of the updated identification documents can be submitted to our company.
No. Policyholder may choose from the following payment methods:
- Transfer to the policyholder's personal local bank account
- Wire transfer to the policyholder's personal overseas bank account
- Cheque
- Transfer to a new policy or an existing policy under the policyholder's name.
If the policyholder resides in Mainland China and does not have a Hong Kong address / contact no and Hong Kong Bank Account, they may apply for non-crossed cheque payment by completing the "Request for Financial Services / Surrender Form" and "Special Payment Arrangement Request Form". After filling out the form, please submit the form by following the submission instruction provided.
Please complete the "Request for Financial Services / Surrender Form" and submit it together with the required documents below:
- Certified True Copy of Identity document (If not submitted)
- Copy of bank book / bank card / bank statement which is issued within the past 3 months (including e-statement) /other valid account proof showing the bank account holder's name and account no.. (If select bank transfer or telegraphic transfer as payment method)