The insured employee/claim applicant must complete and send the “Group Outpatient Claim Form (HK-CL-GCLA-02)” together with original receipts within 90 days from date of treatment to our company for processing. Late submissions will not be processed. Insured employees can use e-claim service （ http://gp.chinalife.com.hk）for applications of outpatient benefit less than HK$5,000. Claims will be approved within 1 working days and claims settlement by bank autopay will be completed within 3 working days.
Referral letter of registered physician is required for claims of specialist treatment, X-ray, laboratory tests, physiotherapist and chiropractor treatments (exclude if referral letter is waive).
The insured employee/claim applicant must send the duly completed “Group Hospitalization Claim Form (HK-CL-GCLA-03)” together with original receipts within 30 days from date of discharge to our company for processing. Late submissions will not be processed.
Claims within the policy exclusions will not be processed.