For assistance, please contact us
Customer Service Hotlines
Individual Insurance : (852) 3999 5519
Customer Service Centres
In Wan Chai and Yuen Long
Wealth Management Centres
Tailor solutions for customers
Customer Complaints
Various complaint channels
Individual Insurance
Customer Service Hotline：
(852) 3999 5519
Mainland China Service Hotline *：
95519 Dedicated Hotline:
95519 (Press “8” after connection and then press “1”)
400 Service Hotline:
(86) 400 60 95519 (Press “1” after connection)
Fax：
(852) 2892 0520
Email：
cs@chinalife.com.hk
Hotline Service Hours：
Monday – Friday 9:00 a.m. – 6:00 p.m.
Saturday 9:00 a.m. – 1:00 p.m.
Sunday and public holidays closed
Saturday 9:00 a.m. – 1:00 p.m.
Sunday and public holidays closed
# This service hotline can be accessed from mobile lines, fixed telephone lines, payphones and call cards and are free of IDD charge. Callers have to bear local access fees (if any) from their service providers.
MPF & ORSO
Customer Service Hotline：
3999 5555
Complaint Handling Officer：
2891 3613
Fax：
2893 2103
Email：
mpf@chinalife.com.hk
Hotline Service Hours：
Monday – Friday 9:00 a.m. – 6:00 p.m.
Saturday, Sunday and public holidays closed
Saturday, Sunday and public holidays closed
Employee benefits protection
Customer Service Hotline：
(852) 3999 5500
Email：
gi@chinalife.com.hk
Company contact number：
(852) 2545 8111
Company email：
info@chinalife.com.hk
Individual Insurance
Hong Kong Customer Service Centre
Address：
Shop G2 - G3, G/F, CLI Building, 313 Hennessy Road, Wan Chai, Hong Kong
Service Hours：
Monday to Friday 9 a.m. to 6 p.m.
Saturday, Sunday and public holidays closed
Saturday, Sunday and public holidays closed
Yuen Long Customer Service Centre
Address：
Shop 6-7, G/F, Opulence Height, 52A & B Castle Peak Road, Yuen Long, New Territories (Exit B, West Rail Line Yuen Long Station)
Service Hours：
Monday – Friday 10:00 a.m. – 7:00 p.m.*
Saturday, Sunday and public holidays 10:00 a.m. – 7:00 p.m.
(Provide insurance sales service only)
* Service hours of Mid-Autumn Festival, Winter Solstice, New Year’s Eve and Lunar New Year’s Eve will be changed to 10:00 a.m. – 4:30 p.m
Saturday, Sunday and public holidays 10:00 a.m. – 7:00 p.m.
(Provide insurance sales service only)
* Service hours of Mid-Autumn Festival, Winter Solstice, New Year’s Eve and Lunar New Year’s Eve will be changed to 10:00 a.m. – 4:30 p.m
MPF & ORSO
China Life Trustees Limited
Address：
17/F, CLI Building, 313 Hennessy Road, Wan Chai, Hong Kong
Service Hours：
Monday – Friday 09:00 a.m. – 6:00 p.m.
Close on Saturday, Sunday and Public Holiday
Close on Saturday, Sunday and Public Holiday
You can file a complaint by the following channels：
Mail：
Customer Service Department, China Life Insurance (Overseas) Co. Ltd., 24/F, CLI Building, 313 Hennessy Road, Wan Chai, Hong Kong.
Email：
cs@chinalife.com.hk (Individual Insurance) / gi@chinalife.com.hk (Group Insurance)
Fax：
(852) 2891 7715
Other Channel：
https://www.chinalife.com.hk/customer-service/contact-us
If you are not satisfied with our handling of complaints, you may seek help from the following parties:
Insurance Authority (accept complaints against an insurer or licensed insurance intermediaries)
Telephone：
(852) 3899 9983
Email：
complaints@ia.org.hk
Fax：
(852) 3753 3812
Address：
19th Floor, 41 Heung Yip Road, Wong Chuk Hang, Hong Kong
Insurance Complaints Bureau (accept complaints related to claim or non-claim dispute)
Telephone：
(852) 2520 2728
Email：
icb.enquiry@icb.org.hk
Fax：
(852) 2520 1967
Address：
29/F, Sunshine Plaza, 353 Lockhart Road, Wanchai, Hong Kong
Voluntary Health Insurance Scheme Office (accept complaints specific to the VHIS)
Telephone：
(852) 2529 8900
Email：
vhis_enquiry@fhb.gov.hk
Fax：
(852) 2529 8982
Address：
Unit 2902, Millennium City 6, 392 Kwun Tong Road, Kowloon, Hong Kong
Inland Revenue Department (accept complaints related to VHIS/QDAP claims for tax deduction)
Telephone：
(852) 2594 5000
Email：
taxinfo@ird.gov.hk
Fax：
(852) 2802 7625
Address：
37/F, Revenue Tower, 5 Gloucester Road, Wan Chai, Hong Kong
Post：
G.P.O. Box 11234, Hong Kong