For assistance,
please contact us
Customer Service Hotlines
Individual Insurance : (852) 399 95519
Customer Service Centres
In Wan Chai, Yau Ma Tei and Yuen Long
Individual Insurance
Customer Service Hotline：
(852) 399 95519
Mainland China Service Hotline *：
95519 Dedicated Hotline:
95519 (Press “8” after connection and then press “1”)
400 Service Hotline:
400 60 95519 (Press “1” after connection)
Fax：
(852) 2892 0520
Email：
cs@chinalife.com.hk
Hotline Service Hours：
Monday – Friday 9:00 a.m. – 6:00 p.m.
Saturday 9:00 a.m. – 1:00 p.m.
Sunday and public holidays closed
Saturday 9:00 a.m. – 1:00 p.m.
Sunday and public holidays closed
# This service hotline can be accessed from mobile lines, fixed telephone lines, payphones and call cards and are free of IDD charge. Callers have to bear local access fees (if any) from their service providers.
MPF & ORSO
Customer Service Hotline：
3999 5555
Complaint Handling Officer：
2891 3613
Fax：
2893 2103
Email：
mpf@chinalife.com.hk
Hotline Service Hours：
Monday – Friday 9:00 a.m. – 6:00 p.m.
Saturday, Sunday and public holidays closed
Saturday, Sunday and public holidays closed
Employee benefits protection
Customer Service Hotline：
(852) 3999 5500
Email：
gi@chinalife.com.hk
Company contact number：
(852) 2545 8111
Company email：
info@chinalife.com.hk
Individual Insurance
Hong Kong Customer Service Centre
Address：
Shop G2 - G3, G/F, CLI Building, 313 Hennessy Road, Wan Chai, Hong Kong
Service Hours：
Monday to Friday 9 a.m. to 6 p.m.
Saturday, Sunday and public holidays closed
Saturday, Sunday and public holidays closed
Yau Ma Tei Customer Service Centre
Address：
Shop B, G/F, 540-544 Nathan Road, Yau Ma Tei, Kowloon (Exit A2, MTR Yau Ma Tei Station)
Service Hours：
Monday – Saturday and public holidays 10:00 a.m. – 8:00 p.m.*
Sunday 10:00 a.m. – 8:00 p.m. (Provide insurance sales service only)
Sunday 10:00 a.m. – 8:00 p.m. (Provide insurance sales service only)
Yuen Long Customer Service Centre
Address：
Shop 6-7, G/F, Opulence Height, 52A & B Castle Peak Road, Yuen Long, New Territories (Exit B, West Rail Line Yuen Long Station)
Service Hours：
Monday – Friday 10:00 a.m. – 7:00 p.m.*
Saturday, Sunday and public holidays 10:00 a.m. – 7:00 p.m.
(Provide insurance sales service only)
* Service hours of Mid-Autumn Festival, Winter Solstice, New Year’s Eve and Lunar New Year’s Eve will be changed to 10:00 a.m. – 4:30 p.m
Saturday, Sunday and public holidays 10:00 a.m. – 7:00 p.m.
(Provide insurance sales service only)
* Service hours of Mid-Autumn Festival, Winter Solstice, New Year’s Eve and Lunar New Year’s Eve will be changed to 10:00 a.m. – 4:30 p.m
MPF & ORSO
China Life Trustees Limited
Address：
17/F, CLI Building, 313 Hennessy Road, Wan Chai, Hong Kong
Service Hours：
Monday – Friday 09:00 a.m. – 6:00 p.m.
Close on Saturday, Sunday and Public Holiday
Close on Saturday, Sunday and Public Holiday