For assistance, please contact us

Customer Service Hotlines
Individual Insurance : (852) 3999 5519

Customer Service Centres
In Wan Chai and Yuen Long

Wealth Management Centres
Tailor solutions for customers

Customer Complaints
Various complaint channels
Individual Insurance
Saturday 9:00 a.m. – 1:00 p.m.
Sunday and public holidays closed
MPF & ORSO
Saturday, Sunday and public holidays closed
Employee benefits protection
Individual Insurance

Hong Kong Customer Service Centre
Saturday, Sunday and public holidays closed

Yuen Long Customer Service Centre
Saturday, Sunday and public holidays 10:00 a.m. – 7:00 p.m.
(Provide insurance sales service only)
* Service hours of Mid-Autumn Festival, Winter Solstice, New Year’s Eve and Lunar New Year’s Eve will be changed to 10:00 a.m. – 4:30 p.m
MPF & ORSO

China Life Trustees Limited
18 Hung Luen Road, Hung Hom, Kowloon
Close on Saturday, Sunday and Public Holiday
You can file a complaint by the following channels:
If you are not satisfied with our handling of complaints, you may seek help from the following parties:
Insurance Authority (accept complaints against an insurer or licensed insurance intermediaries)
Insurance Complaints Bureau (accept complaints related to claim or non-claim dispute)
Voluntary Health Insurance Scheme Office (accept complaints specific to the VHIS)
Inland Revenue Department (accept complaints related to VHIS/QDAP claims for tax deduction)