For assistance, please contact us
Customer Service Hotlines
Individual Insurance : (852) 3999 5519
Customer Service Centres
In Wan Chai
Wealth Management Centres
Tailor solutions for customers
Customer Complaints
Various complaint channels
Individual Insurance
Customer Service Hotline：
(852) 3999 5519
Mainland China Service Hotline *：
95519 Dedicated Hotline:
95519 (Press “8” after connection and then press “1”)
400 Service Hotline:
(86) 400 60 95519 (Press “1” after connection)
Fax：
(852) 2892 0520
Email：
cs@chinalife.com.hk
Hotline Service Hours：
Monday – Friday 9:00 a.m. – 6:00 p.m.
Saturday 9:00 a.m. – 1:00 p.m.
Sunday and public holidays closed
Saturday 9:00 a.m. – 1:00 p.m.
Sunday and public holidays closed
Please click here to learn about the Severe Weather Arrangements
# This service hotline can be accessed from mobile lines, fixed telephone lines, payphones and call cards and are free of IDD charge. Callers have to bear local access fees (if any) from their service providers.
MPF & ORSO
Customer Service Hotline：
3999 5555
Complaint Handling Officer：
2891 3613
Fax：
2893 2103
Email：
mpf@chinalife.com.hk
Hotline Service Hours：
Monday – Friday 9:00 a.m. – 6:00 p.m.
Saturday, Sunday and public holidays closed
Saturday, Sunday and public holidays closed
Please click here to learn about the Severe Weather Arrangements
Employee benefits protection
Customer Service Hotline：
(852) 3999 5500
Email：
gi@chinalife.com.hk
Hotline Service Hours：
Monday – Friday 9:00 a.m. – 6:00 p.m.
Saturday 9:00 a.m. – 1:00 p.m.
Sunday and public holidays closed
Saturday 9:00 a.m. – 1:00 p.m.
Sunday and public holidays closed
Please click here to learn about the Severe Weather Arrangements
Company contact number：
(852) 2545 8111
Company email：
info@chinalife.com.hk
Individual Insurance
Hong Kong Customer Service Centre
Address：
Shop G2 - G3, G/F, CLI Building, 313 Hennessy Road, Wan Chai, Hong Kong
Service Hours：
Monday to Friday 9 a.m. to 6 p.m.
Saturday, Sunday and public holidays closed
Saturday, Sunday and public holidays closed
Please click here to learn about the Severe Weather Arrangements
VC service：
This service is available only when initiated by the Customer Service Department under specific circumstances. Customers should read the Terms of Use before using the service.
MPF & ORSO
China Life Trustees Limited
Address：
Room 801, 8/F, Tower A, China Life Center, One HarbourGate,
18 Hung Luen Road, Hung Hom, Kowloon
18 Hung Luen Road, Hung Hom, Kowloon
Service Hours：
Monday – Friday 09:00 a.m. – 6:00 p.m.
Close on Saturday, Sunday and Public Holiday
Close on Saturday, Sunday and Public Holiday
Please click here to learn about the Severe Weather Arrangements
Service arrangement under Severe Weather and Extreme Conditions：
● If Typhoon Signal No. 8 or above, Black Rainstorm Warning, or other extreme weather conditions are issued before service hours by the Hong Kong Observatory, the Customer Service Hotlines and Customer Service Centres services will be suspended.
● If the warning signal for above mentioned is lowered or replaced with a less severe signal on or before 12:00 noon, the Customer Service Hotlines and Customer Service Centres will generally resume service within two hours at the earliest.
● If the signal for above mentioned is lowered or replaced after 12:00 noon, the Customer Service Hotlines and Customer Service Centres services will remain suspended for the rest of that day.
● If such warning signals are issued during office hours:
- For Black Rainstorm Warning, the Customer Service Hotlines and Customer Service Centres services will generally continue, the service arrangements may be adjusted depending on actual conditions.
- For Typhoon Signal No. 8 or above or other extreme conditions, the Customer Service Hotlines and Customer Service Centres services will be suspended immediately.
You can file a complaint by the following channels：
Mail：
Customer Service Department, China Life Insurance (Overseas) Co. Ltd., 24/F, CLI Building, 313 Hennessy Road, Wan Chai, Hong Kong.
Email：
cs@chinalife.com.hk (Individual Insurance) / gi@chinalife.com.hk (Group Insurance)
Fax：
(852) 2891 7715
Other Channel：
https://www.chinalife.com.hk/customer-service/contact-us
If you are not satisfied with our handling of complaints, you may seek help from the following parties:
Insurance Authority (accept complaints against an insurer or licensed insurance intermediaries)
Telephone：
(852) 3899 9983
Email：
complaints@ia.org.hk
Fax：
(852) 3753 3812
Address：
19th Floor, 41 Heung Yip Road, Wong Chuk Hang, Hong Kong
Insurance Complaints Bureau (accept complaints related to claim or non-claim dispute)
Telephone：
(852) 2520 2728
Email：
icb.enquiry@icb.org.hk
Fax：
(852) 2520 1967
Address：
29/F, Sunshine Plaza, 353 Lockhart Road, Wanchai, Hong Kong
Voluntary Health Insurance Scheme Office (accept complaints specific to the VHIS)
Telephone：
(852) 2529 8900
Email：
vhis_enquiry@fhb.gov.hk
Fax：
(852) 2529 8982
Address：
Unit 2902, Millennium City 6, 392 Kwun Tong Road, Kowloon, Hong Kong
Inland Revenue Department (accept complaints related to VHIS/QDAP claims for tax deduction)
Telephone：
(852) 2594 5000
Email：
taxinfo@ird.gov.hk
Fax：
(852) 2802 7625
Address：
37/F, Revenue Tower, 5 Gloucester Road, Wan Chai, Hong Kong
Post：
G.P.O. Box 11234, Hong Kong