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OneService APP

User Guide Register and Login

One Account, Endless Convenience!

Simply register with your ID number, complete mobile phone and email verification, and enjoy access to personal insurance, group insurance, ENRICH Membership Program, and various value-added services with a single account!

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Flexible login options for instant access to the services you need

One Account, Endless Convenience!

Simply register with your ID number, complete mobile phone and email verification, and enjoy access to personal insurance, group insurance, ENRICH Membership Program, and various value-added services with a single account!
China Life Logo

Flexible login options for instant access to the services you need

OneService APP: Your One-Stop Service Platform for Faster Processing

  • Time-Saving and Convenient

    Handle a ride range of policy services and claims applications, track progress anytime, anywhere.

  • Secure and Reliable

    Utilizes device binding, two-factor authentication, electronic identity verification, and other technologies for enhanced security and reliability.

  • Go Green for a Better Tomorrow

    Paperless application and notification process - fast, flexible and eco-friendly.

Common Online Services

Update Contact Information

You can update your contact details anytime, anywhere. Ensure closely contact with us and receive important notice on time.

Policy payment and fund-related applications

You can set up your autopay to ensure timely premium payments and avoid policy lapses due to overdue. You can simply set up payment instructions for policy value withdrawals.

Maturity Benefit Withdrawal

You can setup your maturity benefit instruction in advance, ensuring to get the amount on time and worry free. Save time and effort.

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Electronic identity authentication - Quick, safe and reliable for every application

(Applicable only to Hong Kong Identity Cards, Macao Identity Cards and Chinese Identity Cards)

You can complete identity verification via facial recognition and document authentication directly. Once verified, you can access various service applications online and no need to visit our customer service centre in person.

  • Ensure even lighting and avoid using strong lights or flash that may cause reflections
  • Use a plain, light-colored background for shooting
  • Keep the camera level and aligned with the document for a clear, front-facing shot
  • Maintain a natural facial expression and face the camera directly. Avoid tilting your head or looking down
  • Ensure your face is fully visible. Do not wear hats, sunglasses, or any accessories that may obstruct facial features
  • Keep an appropriate distance from the camera. Follow system prompts to ensure the correct framing and proportions during capture

Overview of OneService Online Services

Supports 30+ Policy Services and Claims Services

Enjoy a seamless end-to-end service experience by completing various policy and claims services

Policy Contract Acknowledgement
Clam Services
E-Reward
Individual E-Claim
VHIS Claimable Amount Estimator
Hospitalization Direct Billing Pre-approval Application
Group E-Claim
Flexible Spending Account
Policy Services
Change of Address and Other Phone Number
Change of Identity Document/Nationality
Change of Mobile / Email
Common Reporting Standard (CRS) Reporting
Change of Personal Details
Policy Loan
Change of Payment Options
Pre-Application / Application for Policy Maturity Benefit
Withdrawal of Policy Value
Change of Default Payment Account
Change of Payment Mode
Prepayment of Premium and Levy
Application for Autopay
Reactivate / Cancel Autopay Instruction
Policy Reinstatement
Deletion of Rider(s)
Reduction of Sum Assured/Basic Amount
Policy Surrender
Policy Loan Repayment
Change of Beneficiary
Designation / Change / Termination of Contingent Insured
Change of Policyholder
Appointment / Change / Termination of Contingent Policyholder
Application for Discharge from Bankruptcy
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