Autopay
Service Introduction
Autopay is a service where clients can pre-authorize regular debits from a designated local Hong Kong Dollar bank account in Hong Kong to pay for premiums and premium levy. This eliminates the need for manual payments each time, saving time and helping to avoid late payments.
Instant Online Application
Submit application using the OneService APP with just a few taps, quick, effortless, save on mailing costs and processing time!
User Guide
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You can also contact your agent to assist with your online application, just as fast and effortless!
Notes
  • Applicable payment types: Renewal Premium Premium Levy
  • A customer who holds a Hong Kong Dollar savings account with any bank in Hong Kong can apply to set up autopay.
  • Monthly payment policy must apply autopay.
  • Autopay setup applications generally require at least about 7 working days to process (actual time depends on the processing time of each bank).
  • The preset debit date for autopay is as follows:
    • - For policies with a policy date between the 1st and 15th of the month, the preset debit date is 18th of the month after the premium due date.
    • - For policies with a policy date between the 16th and 31st of the month, the preset debit date is 3rd of the month after the premium due date.
    • - If the debit date falls on a non-working day (i.e., Saturday, Sunday, or a public holiday), it will be postponed to the next working day.
    • - If the direct debit is unsuccessful, the company will issue a notice to the policyholder, and rearrange another direct debit on the same preset debit date in the following month.
  • Please ensure that there are sufficient funds in your autopay account before the debit date to avoid autopay failure. The bank may charge the account holder a fee for rejected autopay due to insufficient funds, and the customer has to bear the related costs.
Show more
《Third Party Payment Instruction Form (For Renewal Premium and Premium Levy Only)》
(If an authorized third party payer, please complete and submit)
Forms Download 
《Request for Change of Cancel Autopay Instruction/ Reactivate Autopay Instruction》
Forms Download 
《Direct Debit Authorization》
Forms Download 
FAQs & Important Notes

Only accept policy in USD or HKD to set up aotopay. Autopay instruction is only applicable to HKD savings account which is opened by bank in Hong Kong and the autopay will be debited in HKD.
For USD policies, the premium will be deducted from the HKD account, with the relevant conversion rate for the deduction being determined by our company.

Credit card is not accepted for autopay setup application.

Our company only accept automatic transfer applications from the following individuals：
- The bank account holder must be either the policyholder or the insured；
- The bank account holder is designated as an authorized third-party payer, specifically the policyholder’s designated relatives, including spouse, parents, children, siblings (aged 18 or above), grandparents, grandchildren, and parents-in-law. "Third Party Payment Instruction Form" (For Renewal Premium and Premium Levy Only) should be submitted.

Yes