Change of Mobile / Email
Servie Introduction
To ensure that policyholders can receive policy important notifications and relevant information in a timely manner, and to smoothly use online services, please submit an update application as soon as possible after changing contact information. Please note that mobile number and email address are essential contact information for online policy service, please do not register a mobile number and/or an email address which is not owned by the policyholder.
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《Change of Policyholder Address/ Contact Numbers/ Email Address Form》
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FAQs & Important Notes

Yes.

Please note that if the policy has been assigned to a designated bank (subject to the bank's relevant requirements), the policyholder should first update their mobie and email with the assignee bank, and after obtaining the bank's consent, the policyholder can then change their mobile and email.

No. To protect customer personal data privacy, please do not register a mobile and/or an email which is not owned by the policyholder.

If the new mobile has already been registered by another customer, the company requires the policyholder to submit the latest 3 month of mobile bill to prove that the mobile belongs to the policyholder. Please note that mobile is essential contact information for online service, please do not register a mobile which is not owned by the policyholder.

Yes. Please note that if the policyholder is a company, change of mobile / email can only be applied via paper application form.