Other contact details that can be updated include: residential phone number, office phone number, correspondence address, residential address, and office address.
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FAQs & Important NotesYes.
Please note that if the policy has been assigned to a designated bank (subject to the bank's relevant requirements), the policyholder should first update their phone number and address with the assignee bank, and after obtaining the bank's consent, the policyholder can then change their phone number and address.
No. Please provide the new address in both correspondence Address and residential address at the time of application.
In cases where necessary, such as when the address is unclear or incomplete, the company reserves the right to require the policyholder to submit proof of address within the last 3 month that includes the name of the policyholder for verification.
Yes. If the client's updated correspondence address is in a different country or region from both the residential and office addresses, either a reasonable explanation or a copy of correspondence bearing the name of Policyholder and address which is issued by public or financial institutions within last 3 months as address proof is required.
Yes. Please note that if the policyholder is Entity, change of address and phone number can only be applied via paper application form.
No. After successfully applying for an address change through OneService App, will send an email/SMS notification (an email will be sent if an email address has been registered; otherwise, an SMS will be sent). Additionally, the OneService App will send both in-app and out-of-app notifications.